Refund Policy
Our refund policy is designed to be fair and transparent. Learn about our refund eligibility and process.
Introduction
At TrueIdentity.io, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting them.
7-Day Satisfaction Guarantee
We offer a 7-day satisfaction guarantee on all new purchases. If you're not completely satisfied with our service within the first 7 days, contact our support team for a full refund. Approved refunds are processed within 5-10 business days.
Please read this policy carefully before making a purchase. By using our services, you agree to this refund policy.
General Refund Policy
Key Points
- • Refunds are generally not available for digital services once credits are used
- • We offer refunds only in specific circumstances outlined below
- • All refund requests must be submitted within the specified timeframes
- • Refunds are processed to the original payment method
Our services are primarily digital and involve the consumption of credits for searches. Once credits are used, they cannot be refunded as the service has been delivered. However, we do offer refunds in specific circumstances where we have failed to deliver the promised service.
Refund Eligibility
Service Not Working
If our service is completely non-functional due to technical issues on our end
Duplicate Payment
If you were charged multiple times for the same service
Unauthorized Transaction
If your account was charged without your authorization
Change of Mind
If you simply decide you no longer want the service
Used Credits
If you have already used credits from your purchase
Inaccurate Results
If search results are not as expected or accurate
Refund Process
Step 1: Contact Support
Reach out to our support team with your refund request and supporting documentation.
Step 2: Review Process
Our team will review your request and verify the eligibility within 2-3 business days.
Step 3: Approval Decision
You will receive notification of approval or denial with detailed explanation.
Step 4: Refund Processing
If approved, refunds are processed within 5-10 business days to your original payment method.
Processing Times
Review Time
Initial review of refund request:
2-3 business days
Refund Processing
Time to process approved refund:
5-10 business days
Note: Processing times may vary depending on your payment method and financial institution. Credit card refunds typically appear within 1-2 billing cycles.
Alternative Solutions
If you're not eligible for a refund, we may offer alternative solutions:
Credit Compensation
For service issues, we may provide additional credits to your account as compensation.
Service Credits
We may offer service credits for future use if you experience technical difficulties.
Important Notes
Chargeback Policy
Initiating a chargeback without first contacting our support team may result in account suspension. Please contact us first to resolve any billing issues.
- Refunds are only processed to the original payment method
- Processing fees may be deducted from refund amounts
- Refund requests must include relevant documentation
- We reserve the right to refuse refunds for abuse or fraud
- This policy may be updated at any time
Contact Us for Refunds
To request a refund or if you have questions about this policy, please contact us:
billing@trueidentity.io
Phone
+8801737757944
Billing Support: For refund requests, please include your account email, transaction ID, and reason for the refund request.